Clients are responsible for making the necessary arrangements to ensure confidentiality from their end during sessions and afterwards where computers may be shared.

Personal data is required for our records and will be stored by therapists in a secure file and not be released to a third party except under court order.

Clients accept that there are limits to confidentiality. While the content of the sessions and the client’s identity is treated with the strictest confidence, this may cease should the client disclose criminal activity, child sexual abuse, or material which leads the therapist to believe that the client poses a threat to the safety of themselves or others or where the safety of a minor is threatened. In all instances where it may be necessary to break confidentiality the client will be informed prior to any action being taken.

All records and data relating to the counselling session remains the property of the counsellor/psychotherapist and no part of session content may be used by any other party for publication in any form or use in study without the written consent of the psychotherapist.

Sessions are of a set time of one hour. Clients are responsible for ensuring that they are available to start the session on time. As all sessions will end on time sessions that do not begin on time will be of a reduced time but subject to the full hourly fee.

While therapy sessions provide the space for clients to work through difficult feelings and emotions, the therapist will not accept threatening or abusive behaviour towards them. Such behaviour may result in the session ending and the client being liable for the full session cost.

Clients and all users of the site www.therapybooker.com are not permitted to attempt to damage the site in any way through the introduction of viruses, Trojans, trolls, or any form of malicious or harmful technology. Details of any breach of this will be forwarded to the relevant authorities.

Clients below the age of 18 must specify their age at the time of booking an appointment.

Clients accept responsibility for checking that the laws in their country of residence, permit their use of this service.

Clients agree to disclose honestly their medical history and all current medications and bear full responsibility for the outcome of the session.

Clients understand that this is not a free service and that all sessions are subject to payment in advance.

No refunds will be made on any cancellations.